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Privacy Policy

At Ty Carthen Town House, we would like to assure you that we are committed to protecting the privacy of all our guests.   We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.  We do not pass any personal guest information onto a third party.


When you complete a booking, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, phone number, credit card information, as well as details including gender, location, and other demographic information.

By giving us this information, you consent to this information being collected, used or stored by us as described in this privacy policy.

In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials, should you choose to subscribe to receive marketing.


When you browse our website, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance.

Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.


We may share your personally identifiable information with service providers including:

  • Payment processors for secure credit card payment transaction such as Worldpay.
  • Hosting services.
  • Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Ty Carthen Town House, employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.


We take reasonable and appropriate measures to protect personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information.

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. If a security breach causes an unauthorized intrusion into our system that materially affects you, then Ty Carthen Town House will notify you as soon as possible and later report the action we took in response.

All sensitive/credit card information you supply to pay for your stay is via a third-party website which is and is not stored or processed on our Ty Carthen website. We recommend that you read the relevant policy relating to financial transactions on the website.


If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing  We will give you access to your personally identifiable information that we hold within 30 days of a request to access.

If you wish to stop receiving email newsletters, click on the unsubscribe link on any of the newsletters. We will retain your information for as long as required to deliver your service, agreement or resolve any issues.

Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting (HMRC) and compliance reasons.


Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Our website includes links to other websites whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.


We may make changes to this privacy policy which come into effect upon updating this page. We recommend reviewing this privacy policy, so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with Ty Carthen Town House.